FAQs for Customers

Why EngVarta

• How can EngVarta improve your English?
• How EngVarta compares to a 1-on-1 English tutor
• How Does EngVarta help you in IELTS?
• How EngVarta compares to classroom English training
• Why is EngVarta audio-only? The pedagogy behind our design

Onboarding

• Welcome to EngVarta — your complete guide to making the most of your plan

How EngVarta Works?

• How quickly do I get connected to an Expert?
• Does EngVarta work for international learners? (US, UK, UAE, Canada, SEA)
• Will my Indian accent be a problem? Does EngVarta neutralise accent?
• Refund, cancellation & money-back guarantee policy
• Are EngVarta Experts certified? What qualifications do they hold?
• Does EngVarta work for beginners, intermediate, and advanced learners?

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General

• How to request a refund for your Trial plan
• I forgot my password, how can I reset my password?

Practice Session

• How does an EngVarta session work?
• Why am I connected with different experts in every session?
• Can I speak with the same expert every time?

Payment

• I don't have a Credit card, how can I get EMI?
• How to pay the fee in EMI?
• I don't have a credit card /debit card & I also don’t have any bank account, how can I pay?
• How can I pay? What are the payment methods?

Assignment

• How the Assignment Practice Tool works — speak better in your sessions

Telecom Channel FAQs

• Introducing Phone channel to connect with expert.

Pause Current Plan

• How does Pause Plan Feature work?
• How can I pause my current plan?
• How can I resume my plan?
• Can I resume my profile before the provided date?
• If I forget to resume my profile at the mentioned date what will happen?
• If I have resumed my plan earlier than the provided date - Can I pause my plan again?

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Recordings

• Can I record my English sessions on mobile?

Referral

• How can I refer my friends to EngVarta?
• What is the EngVarta Referral Program?

Rewards

• How to Earn Reward Coins by Weekly Activities
• Daily Activities to Earn Reward Coins on EngVarta?