Refund, cancellation & money-back guarantee policy

EngVarta's trial plan (₹69 / $1) is 100% refundable if you request a refund within 24 hours. Paid plans are non-refundable, but if a problem on our side disrupts a session, we credit that call's minutes back to your plan.

Can I get a refund on the trial plan?

Yes. Your first trial plan (₹69 / $1) is 100% refundable. If the experience doesn't fit you, request your refund within 24 hours, no questions asked.

How to request it:

In the app: open Customer Support and tap Not Happy with Trial Session, Request Refund. Confirm the request and our support team will contact you. This option shows only while your trial is eligible for a refund.
By email: write to care@engvarta.com within 24 hours.

Once your refund is processed, the money goes back to the same payment method you used. If you have a question about your refund, write to care@engvarta.com. See the detailed steps in our trial refund article.

Can I get a refund on a paid plan?

No. Paid plans (any plan other than the trial) are non-refundable. We're upfront about this so there are no surprises later.

That said, if you face an issue using your paid plan sessions, we don't disappear. Here is how we help:

Network, platform or technical problems on EngVarta's side: if a problem on our side disrupts a session, our support team credits that call's minutes back to your plan. The recording then shows a Refunded tag.
Unsatisfactory Expert experience: share the session date and time with support. We review each case individually.
You need more time to use your sessions: pause your plan, or buy a validity-only pack from the Plans screen while your plan is still active.

The trial plan exists so you can fully experience EngVarta before committing, so please use it.

How do I cancel my EngVarta plan?

There is nothing to cancel. EngVarta plans are not subscription-based. They're one-time session packs. When your plan ends, you simply choose whether to buy another one. We never auto-renew or auto-charge you.

Can I pause my plan instead of cancelling?

Yes. If you need a break (vacation, exam week, work crunch), you can pause your active plan instead of letting it expire. Open the ☰ menu, tap Pause Plan, choose a resume date and give a reason. Your validity stops while the plan is paused and continues from where it stopped when you resume. You can also resume early yourself. Your unused sessions stay safe. See our pause plan article for details.

Can I extend my plan's validity?

Yes, with a paid validity-only pack. If your plan validity is nearing expiry and you still have unused sessions, you can buy one inside the app. These packs extend your plan's time without adding new sessions, so you get more time to use the sessions you've already paid for.

Open the Plans screen in the app to see the available validity-only packs and their prices. You can buy one only while your plan is still active, so don't wait until it has expired.

Common questions

I had a bad session. What can I do?

Contact support with the session date and time, whether the problem was the network or the Expert. We review each case individually and, where the problem was on our side, credit that call's minutes back to your plan.

What if my payment was charged twice?

Write to care@engvarta.com with both transaction IDs. Our team checks both payments and gets back to you.

How do I contact support about a refund or session issue?

Use whichever is easiest:

In-app support (fastest): open Customer Support, tap Talk to our support team and start a new conversation. Describe your issue, and share the session date and time if it's about a session.
Trial refund in the app: if your trial is still eligible for a refund, the Customer Support screen also shows Not Happy with Trial Session, Request Refund. Tap it to request your refund. Paid plans don't have this option because they are non-refundable.
Email: write to care@engvarta.com with your registered phone number, the plan you purchased and the reason.

Our team typically responds within working hours.

If something goes wrong, we work with you

The trial plan exists so you can experience EngVarta in full before committing. If it doesn't fit, you can request a 100% refund within 24 hours. Once you've taken the trial and chosen a paid plan, we treat it as a commitment on both sides. But "non-refundable" doesn't mean we disappear. Contact care@engvarta.com with any genuine issue and we work to make it right, by crediting the affected call's minutes back to your plan or by fixing the technical problem.

Last reviewed: October 2026