Phone Call mode lets learners in India practise with a live English Expert over a regular phone call instead of an internet call in the app. It is useful when your internet connection is weak.
How do I switch between App Call and Phone Call?
On your EngVarta dashboard, find Connect Using. Tap the toggle to switch between App Call and Phone Call. You can switch back at any time.
How do I connect with an Expert using Phone Call?
- Under Connect Using, choose Phone Call.
- Tap Call English Expert. The app shows you a number to dial.
- Call that number from your registered mobile number. Your call connects to a live English Expert.
When you dial this number, your mobile operator's standard call rates apply. They are the same as calling any other number from your phone.
Once the Expert answers, you can open the EngVarta app to see the call screen with the running time and your assignment.
What happens if no Expert is free right away?
In Phone Call mode, if no Expert is free right away, EngVarta calls your registered mobile number through its calling system. The call may come from a number you don't recognise, so keep your phone with you and answer it.
If your call drops, the rejoin screen shows a number to dial. Call it from your registered mobile number to rejoin the same Expert.
To learn more about connect times, read How quickly do I get connected to an Expert?
When should I use Phone Call mode?
We suggest using Phone Call mode only when your internet connection is weak. When your internet is good, use App Call. For tips on a clearer app call, read How to Improve call Quality?
Phone Call mode: common questions
Is my phone number visible to the Expert?
No. Phone Call sessions run as a conference call through EngVarta's system. Your contact details are not shared with the Expert.
Do I have to call from my registered mobile number?
Yes. Your call connects only when you dial from the mobile number registered on your EngVarta account. To change your registered number, contact our support team through Customer Support in the app.
Is my plan price the same for App Call and Phone Call?
Yes. Your plan and its price are the same in both modes. When you dial the EngVarta number, your mobile operator's standard call rates apply, just like any other call.
When can I call in Phone Call mode?
The same hours apply as for App Call: 7 AM to midnight (IST), every day. Calls during your selected batch hour get high priority, which usually means a shorter wait. You can also call outside your batch, but those calls get lower priority.
Where can I find recordings of my Phone Call sessions?
Phone Call sessions are recorded just like App Call sessions. You'll find them in My Recordings in the app, and each recording is available for 30 days. Read more in Can I record my English sessions on mobile?
What if my mobile balance runs out during a session?
Check your mobile balance before you call. If it runs out mid-session, switch to App Call to reconnect, or recharge your balance and call again.
Last reviewed: October 2026
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