If your call disconnects during an EngVarta session, you don't lose the whole session. Calls can drop because of network fluctuations. When that happens, a full-screen prompt to rejoin your session appears for about a minute. Rejoin before it ends to reconnect with the same English Expert and continue the time left in your session. Only the minutes you actually spent talking are deducted from your plan.
How do I rejoin after my call drops?
When a call drops, the rejoin prompt rings full-screen, like an incoming call, and shows a countdown. Always rejoin when you see it. Before the countdown ends, choose how to reconnect:
- App call: reconnect over the internet, in the EngVarta app.
- Phone call (India only): reconnect over a regular phone call. The app shows you a phone number. Dial that number from your registered mobile number to rejoin.
You reconnect with the same Expert, so you can pick up the conversation where it stopped. You don't need to explain your goals again.
Do I lose my session if the call drops?
No. Only the minutes you actually spent talking are deducted from your plan. When you rejoin, the call continues with the time left in your session. For example, if a 25-minute session drops after 10 minutes, rejoining gives you the remaining 15 minutes.
What if I miss the rejoin prompt?
If the countdown ends before you rejoin, the Expert is released to take another call. Only the minutes you talked before the call dropped are deducted from your plan. The minutes you didn't use stay in your plan.
Will I lose my unused minutes?
Unused minutes stay in your plan until you use them or until your plan's validity ends. If you renew or upgrade before your plan ends, the sessions and validity you have left are carried forward to your new plan.
If your plan has already ended with minutes left, buy a new plan within 4 days of the plan end date and those minutes are added to your new plan. You can use them within your new plan's validity.
Need more days? You can buy a validity-only pack from the Plans & Pricing screen in the app. A validity-only pack adds days, not sessions. It is available only while you still have sessions left in your current plan. You can also upgrade to any regular plan, and the sessions left in your current plan carry forward to it.
How can I reduce dropped calls?
- Before you call, open ☰ → Network Quality Test to check your connection.
- Keep notifications allowed for EngVarta, so the rejoin prompt can reach you.
- In India, if your internet is weak, switch to Phone Call under Connect Using on your dashboard.
Related articles
- Can I speak with the same Expert every time?
- How does an EngVarta session work?
- Why am I not receiving notifications and incoming calls?
Last reviewed: October 2026
Comments
0 comments
Please sign in to leave a comment.